Call for urgent heating or cooling service.
Give the full service address and equipment type when calling. For a business, identify occupied areas, access arrangements, and the person authorized to approve work.
The system has stopped
Call (405) 413-0583 and explain the address, symptoms, and equipment type.
Useful details: Have a callback number and property access contact ready.
A business area has lost conditioning
Identify affected units or spaces, operating hours, roof access, and approval authority.
Useful details: Share unit labels and the person who can authorize the work.
There is a safety emergency
Leave for a safe location and contact emergency services or the utility for fire, gas odor, or a carbon monoxide alarm.
Useful details: Use emergency channels first; arrange HVAC assessment after the immediate hazard is addressed.
How we approach emergency HVAC service.
A symptom describes what you notice, not necessarily which part has failed. These are the questions and checks that help define the next step for your equipment.
Make safety the first step
Smoke, fire, a gas smell, or a carbon monoxide alarm requires leaving the building and contacting emergency services or the gas utility from a safe place. Do not remain inside diagnosing equipment. An HVAC service request is not a substitute for emergency response to an immediate danger.
Tell us what stopped working
Call with your address, callback number, and a short description of the fault. Tell us whether the system is heating or cooling, whether it is completely off, and whether vulnerable occupants or a business space are affected. This helps us understand the request and discuss availability.
Avoid repeated resets
A repeated breaker trip or equipment safety shutdown should be assessed. Do not bypass switches, repeatedly restart faulted equipment, or open electrical panels. Note any thermostat message and the sequence you observed before the system stopped.
Water or ice around the equipment
Stop cooling operation for a frozen system and call for guidance. Do not chip ice or apply a heat source. If there is water near electrical equipment, avoid contact and keep people away. Report where the water is coming from and any damage affecting access.
Diagnosis before the repair
An urgent visit still needs a clear diagnosis. We explain the findings, price, and repair choices before work is authorized. The diagnostic fee is $89 and waived with completed repair; ARP has no overtime fees. Some parts or extensive work can require a return visit.
Booking and dispatch expectations
Emergency service is available 24/7. Call for current scheduling rather than assume an online request guarantees immediate dispatch. If a temporary operating approach is appropriate, it depends on the specific equipment and fault and should be discussed with the technician.
Your service visit, step by step.
- Describe the issue. Share your address, equipment type, symptoms, and contact details. For urgent service, call (405) 413-0583.
- Understand the findings. We assess the equipment and explain what the recommended work addresses. Ask about alternatives if you are comparing repair and replacement.
- Review the scope and price. Confirm the included work, parts, warranty terms, and any required follow-up before authorizing the job.
- Know the next step. Some work can require ordered parts, separate installation planning, or a return visit. We explain those requirements rather than promise the same outcome for every property.
ARP is licensed and insured, holds Oklahoma CIB license #00125054, and is BBB Accredited with an A+ rating. We offer 24/7 emergency service, no overtime fees, and free replacement estimates.
Equipment details that make the visit more useful.
Residential heating and cooling systems and commercial rooftop or packaged HVAC equipment up to 25 tons. Describe the equipment and the affected space when you call.
A model label, the symptom history, and previous repair paperwork help identify the installed system. Our gallery includes actual Goodman and Mitsubishi equipment; a photograph alone does not establish a diagnosis or a warranty entitlement.
Before approving work.
Ask for the repair or installation scope, included parts and equipment, the price, and any follow-up. For replacement, review manufacturer coverage, registration requirements, and the offered labor terms in the written proposal. The terms for your actual equipment and work govern coverage.